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Our service for your hospitality technology: Consulting, planning, support

Consulting, planning and support from a single source

Providing first-class service and professional support to our customers in the areas of media technology, network technology and conference technology is the main focus of TASCAN. That's why we not only offer you technical advice, but we also place great importance on continuous support in the areas of repair, sales/after-sales, maintenance and installation.

We're there for you: 24/7

Whether for the hospitality industry, clinics or rehabilitation and nursing facilities: your industry knows no downtimes, so the technology at your business has to be fully functional around the clock. It goes without saying that we're there for you in person 24 hours per day, 365 days per year. With our decades of industrial experience, rely on us to assist you rapidly and pragmatically with any technological problems you may encounter – right there on your premises or via remote access. So you and your guests receive optimal service and remain satisfied around the clock.

Repairs – are none of your concern

Repairs can become necessary at any moment. Downtime, however – especially in business operations that have to function around the clock – is extremely annoying. Should it ever come to that, we provide rapid and competent assistance: through a network of in-house technicians and trusted system partners as well as a stock of replacement equipment and components; via remote access or on-site deployment. Select the corresponding options in our service contracts and take advantage of our competence.

Sales and after-sales consulting

At TASCAN, consultation during the sales process and also in the after-sales area is the key to keeping customers satisfied. Would you like your firm to earn (more) technological bonus points – but you don't know how and where best to start? Regardless whether it involves small projects or the complete redesign or expansion of your system landscape, we provide you with solution-oriented advice. In addition to our technical competence, we can also provide you with answers to all your financing and insurance questions. Rely on our many years of experience in the industry.

Support, maintenance, repair – individually for you

Have you invested in new technologies and do you want to take steps to ensure that they continue to function reliably for a long time? Providing for the support, maintenance and repair of your equipment is one of our top priorities. With extended guarantees and appropriate maintenance contracts, rely on us to remain at your side and to monitor your systems pro-actively. An integrated remote maintenance programme ensures that we also always keep an eye on your technology and remain on top of it from a distance. Trouble-free system operation allows you to concentrate on your core business.

Installation, assembly, project management

Where installations, assembly or project management is involved, exact planning is crucial. All parameters and eventualities of a planned project must be thought through before you can take an informed decision concerning the relevant aspects and then initiate the necessary steps. Based on our many decades of industrial competence, we know what makes system installations in hotels, in hospitals and in rehabilitation and nursing facilities “tick”. Take advantage of our experience.

Updates and upgrades for your technology

Technical progress renders systems within your technology obsolete more and more rapidly: fortunately, however, updates and upgrades are no problem for us. In the context of our service responsibility, we keep a watchful eye over everything for you here: we ensure that our competence and your technologies are always up to date, so you can take full advantage of all new and/or extended potential uses of your systems immediately. Let us help you maintain your competitive edge.

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